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Terms and Conditions of Trade

These Terms and Conditions together with your order constitute the entire contract between Warehouse Direct and you for the supply of products. The contract cannot be varied unless we agree to vary it in writing.

Trading Terms

Full Payment is required prior to dispatch of products. Methods of payment accepted: MasterCard & Visa Card.

Tax Invoice

The tax invoice will be sent to the customer’s nominated email when placing an order online. There is no minimum purchase amount.

Prices

The Price payable for the items that a customer orders are clearly set out on the website. All prices are inclusive of GST and in Australian Dollars. The price of the item(s) does not include the delivery charge. Delivery charges are calculated based on post code and listed on the website. Prices can change and our latest price is always displayed on our website. Third party websites may not always list our current prices. If for any reason there is a technical error and our websites displays an incorrect price, Warehouse Direct can cancel a sale at their own discretion and provide a refund.

Stock Availability

Orders placed and paid for online are subject to availability.

Returns Policy

All our products are made to the highest quality and we stand by everything we sell 100%. However, if a product is deemed to be faulty or damaged we will provide a refund or credit note given you notify us within 3 business days.

To obtain a refund, exchange a product or organise a repair to a product purchased from Warehouse Direct you must provide us with proof of purchase, this includes either a Tax Invoice or finance documentation.

We not accept refunds or credit notes if you simply change your mind.

Refunds will be processed using the payment method used at the time of purchase. If you purchased using a credit card, the refund will be processed using the same card.

Processing times for refunds may vary.

Warranty

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.

Warranty only applies for all new products supplied by Warehouse Direct for use in Australia only and is as per the Manufacturer Warranty.

This Warranty does not apply to

Normal wear and tear, including pilling, fading, loss or deterioration to the whole of the product or its components

Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and or omissions.

Damaged caused through any modifications, alterations, improper assembly, tampering or products used commercially or in a manner exceptional to domestic use;

Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents that are known to damage the finish of the product;

Damages caused by Act of God;

Defects in products that are sold “as Is” which have been brought to your attention prior to purchase;

Products sold as floor stock, repaired products or defects which have been made known to the customer

Consumer Guarantee

If there is a major failure with the product the customer is entitled to a full refund of the product, replacement or to obtain compensation for the drop in value caused by the major failure.

Delivery & Collection Terms and Conditions

Delivery costs start at $60 including GST for local deliveries and increase depending on distance from our warehouse.

Warehouse Direct regularly delivers statewide. Delivery costs start at $100 including GST and increase depending on distance from our warehouse.

We use independent contractors to get your order to you as quickly as possible.

Delivery costs displayed on our website reflect delivery to a ground floor only. If a multiple story delivery is needed please contact our showroom to discuss the requirements before purchasing. Additional charges may apply.

We do not accept responsibility for damaged sustained to the goods post-delivery.

It is the customer’s responsibility to ensure the correct delivery address details are provided to Warehouse Direct. Warehouse Direct will endeavour to deliver the products on the nominated delivery date, however if the products are not delivered by the estimated date Warehouse Direct will not be liable for loss or damage, however it arises.

If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges may apply.

If a customer elects to collect from Warehouse Direct’s warehouse the customer must ensure they have appropriate transportation. Warehouse Direct cannot provide any protective coverings or tie down straps.

Credit Card Fraud, Protection and Prevention

When you place an order online using one of the payment methods we offer. We may send an email requesting further information to confirm the identity of the card holder, such as photo identification or a copy of the credit card. This is to ensure a safe and secure shopping experience and protection against fraud.

Accuracy of Information

Warehouse Direct endeavours to provide accurate information in this website, sometimes technical errors may occur. Warehouse Direct does not accept any responsibility for any error, or technical defect in the information provided on this website.