Frequently Asked Questions

Can I trust the quality of the furniture purchased online?

Absolutely! We understand your concerns. At Warehouse Direct Furniture - Austina, we pride ourselves on offering high-quality furniture from reputable manufacturers. Each item we sell is carefully curated and meets strict quality standards to ensure customer satisfaction.

How can I be sure the furniture will fit in my space?

We provide detailed product dimensions for each item on our website. Before purchasing, we recommend measuring your space and comparing it with the dimensions listed. Additionally, feel free to reach out to our customer service team for any assistance or clarifications.

What payment options do you offer?

We accept various payment methods, including credit cards, debit cards, Bank Transfers, Zippay, and PayPal. You can choose the most convenient option for you during the checkout process. Rest assured, our payment gateway is secure and encrypted to protect your personal information.

How long does delivery take?

Delivery times may vary depending on your location and the specific item. Typically, we aim to deliver within 1-2 weeks for stocked items. However, for customized or made-to-order furniture, it may take longer. You will receive a more accurate estimated delivery time during the checkout process.

Do you offer assembly services?

Yes! We offer optional assembly services for an additional fee. You can simply select this option when adding items to your cart, and our professional team will take care of assembling the furniture for you.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Simply contact our customer service team within 30 days of delivery, and we will guide you through the return process.

Is shipping free?

We offer free shipping on some orders within the specified delivery areas. However, for remote locations or oversized items, additional shipping charges may apply. You will be notified of any shipping fees during the checkout process.

Can you help me with interior design advice?

Absolutely! We have a team of experienced interior designers who can provide personalized design advice tailored to your needs. Please contact our customer service team to learn more about our interior design services.

Are your products covered by a warranty?

Yes, we stand behind the quality of our products. Most of our furniture comes with a manufacturer's warranty to provide you with peace of mind. The specific warranty details can be found on the product pages or by contacting our customer service team.

Can I track the delivery of my furniture?

Yes, you will receive a tracking number once your order is shipped. You can use this number to track the progress of your delivery. We also provide regular updates via email or SMS to keep you informed about the status of your order.