All our products are made to the highest quality and we stand by everything we sell 100%. However, if a product is deemed to be faulty or damaged we will provide a refund or credit note given you notify us within 3 business days.
To obtain a refund, exchange a product or organize a repair to a product purchased from Warehouse Direct you must provide us with proof of purchase, this includes either a Tax Invoice or finance documentation.
We not accept refunds or credit notes if you simply change your mind.
Refunds will be processed using the payment method used at the time of purchase. If you purchased using a credit card, the refund will be processed using the same card.
Processing times for refunds may vary.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.
Warranty only applies for all new products supplied by Warehouse Direct for use in Australia only and is as per the Manufacturer Warranty.
This Warranty does not apply to
Normal wear and tear, including pilling, fading, loss or deterioration to the whole of the product or its components
Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and or omissions.
Damaged caused through any modifications, alterations, improper assembly, tampering or products used commercially or in a manner exceptional to domestic use;
Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents that are known to damage the finish of the product;
Damages caused by Act of God;
Defects in products that are sold “as Is” which have been brought to your attention prior to purchase;
Products sold as floor stock, repaired products or defects which have been made known to the customer
If there is a major failure with the product the customer is entitled to a full refund of the product, replacement or to obtain compensation for the drop in value caused by the major failure.